Shipping costs
within Germany € 6.00 per package up to 30 kg;
within Germany € 10.00 for shipments of alcoholic beverages;
within the EU member states € 15.00 per package up to 30 kg; (exception Cyprus € 39.00)
within Europe (non-EU) € 25.00 per package up to 30 kg;
worldwide € 39.00 per package up to 5 kg.
dpd Deutschland GmbH. Please note that we can no longer deliver to DHL parcel stations. We ask for your understanding. Do you want to know where your parcel is at the moment?
Click here for shipment tracking:
https://www.dpd.com/de_privatkunden
Delivery time
The regular delivery time for delivery destinations within Germany is usually approx. 2-4 working days, if fully available and not otherwise specified.
Note for jerseys with player name flocking: The delivery time is additionally extended by approx. 1-2 working days
Jerseys with own name flocking: The delivery time is additionally extended by approx. 2-3 working days
If you have any questions:
info@eintrachtfrankfurt.de or call 0800 - 743-1899 (Monday - Friday 9:00 - 17:00)
Our prices
Prices incl. VAT and plus shipping costs.
Shipping costs within Germany
- For delivery to each delivery address: Shipping costs: € 6,00
- Shipping costs abroad Europe (EU countries)*: € 15.00
- Europe (non-EU countries): € 25.00
- World: € 39.00 (*island surcharge for Cyprus)
Note on import and customs costs
Orders to foreign countries may be subject to import duties and taxes, which are levied once a delivery has reached the country of destination. Any additional costs incurred for customs clearance must be borne by the recipient. Customs regulations vary from country to country. Eintracht Frankfurt Fußball AG has no influence on the fees and cannot provide any information on this. For further information, please contact your local customs authorities.
Payment methods
Payment can be made by Mastercard, Visa or PayPal.
Credit card
We only accept a valid MasterCard or VISA card as a credit card. Please enter the full card number, the expiry date and the three-digit control number of your card, which you will find on the back of the card, on the order card or in the online form. The amount will then be debited and the goods dispatched.
PayPal
When paying via the certified service provider PayPal, you have various payment options, which are shown to you in detail when you select this service provider during the ordering process.
You will be redirected to PayPal, where you must register or log in with your personal access data.
If the payment is unsuccessful, the order will be deleted.
Returns
So that your return can be processed quickly and easily, we have
the following information for you:
- You will receive the returns documents by e-mail. If you have deleted this e-mail,
contact us and we will send it to you again. Additional costs incurred due to
due to goods returned freight collect will be charged to you or offset against your
offset against your refund claim.
- Please enclose the fully completed return slip with your return shipment, as
This makes it quicker and easier to process your return.
- It is possible to return part of your order. Please only mark the items
that you would like to return.
- Unfortunately, it is not possible to exchange a returned item directly.
As soon as we have received and checked the item you have returned,
the credit note will be issued using the payment method you specified. You
can order the desired item again in the online store at
https://stores.eintracht.de/fanshop/ or in the mainaqila app.
There you can see whether the item is still available in the right size or color.
is still available.
- The goods can only be returned in their original condition including hangtag.
- Flocked jerseys with a customized name and hygiene articles with a broken seal cannot be returned.
with a broken seal are generally excluded from return.
- In the case of a defective item, we will send you, if available, the returned item in perfect condition.
returned item in perfect condition in exchange. In the case of
broken porcelain and glass items, please send us photos. Please
please do not return these items, but dispose of them immediately after we have confirmed the
complaint by us.
- The refund amount will be automatically credited to your account via the payment
payment method selected during payment.
- You can post your return to any DPD Packstation.
You can find information on this at: https://my.dpd.de/shopfinder.aspx
- The General Terms and Conditions (GTCs) applicable to online purchases can be found at
can be found at: https://stores.eintracht.de/rechtliches/agb-merchandising/"
Returns 1:1 exchange
Unfortunately, it is not possible to exchange a returned item directly.
As soon as we have received and checked the item you have returned,
the credit note will be issued using the payment method you specified. You
can order the desired item again in the online store at
https://stores.eintracht.de/fanshop/ or in the mainaqila app.
There you can see whether the item is still available in the right size or color.
is still available.
Alcohol shipping / shipping of Plus+18 products
Delivery note: The delivery of products containing alcohol (except perfume) is only made to the customer himself with valid proof of age. We ship alcohol exclusively within Germany by express via DPD ID-Check*
*What is a DPD ID-Check?
The delivery is made exclusively by express to a person named by you on presentation of an ID document and is documented.
Please state the full name as shown on the ID document when ordering.
Please also note our merchandising terms and conditions for the online marketplace: