REVOCATION POLICY
Right of withdrawal
You have the right to withdraw from this contract within sixty days without giving any reason.
The withdrawal period is sixty days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
In order to exercise your right of withdrawal, you must inform us Eintracht Frankfurt Fußball AG, Abteilung Merchandising, Im Herzen von Europa 1, 60528 Frankfurt am Main Telephone: +49 800 - 743 1899, e-mail address: info@eintrachtfrankfurt.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, telephone or e-mail). You can use the sample withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
(1) If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than sixty days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case no later than sixty days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the sixty-day period.
You shall bear the direct costs of returning the goods.
With the exception of cases in which we agree to collect the goods because they cannot be sent by parcel post, we may refuse to refund you until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.
Except in the case of goods that cannot be sent by parcel post and for which we agree to collect the goods, you must return or hand over the goods to us (Eintracht Frankfurt Fußball AG c/o RMD Logistics GmbH, Am Kreuzäckerring 1, 63814 Mainaschaff or Eintracht Frankfurt Fußball AG, Merchandising Department, Im Herzen von Europa 1. 60528 Frankfurt am Main) immediately and in any case within sixty days of the day on which you notify us of the revocation of this contract at the latest. The deadline is met if you send the goods before the expiry of the sixty-day period.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
(2) The right of withdrawal does not apply to contracts for goods that have been customized or finished according to customer specifications, e.g. individually flocked jerseys.
(3) The right of withdrawal does not apply to contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery. The right of withdrawal does not apply to goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery or which have been inseparably mixed with other goods after delivery due to their nature.
(4) The right of withdrawal also does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.
(5) The right of withdrawal also does not apply to contracts for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for the delivery of such publications.
END OF THE WITHDRAWAL POLICY