The online shop forms the sales centrepiece of the merchandising department. The entire merchandising range is compactly sorted into the respective categories and visitors can find detailed background information on products and, in this context, also information on the topic of sustainability.
Sustainability in the online shop
Detailed product description
Each item in the online shop at Eintracht Frankfurt is described in detail with regard to:
- Appearance
- function
- Colour
- material
- Size and volume
- Manufacturer and country of origin
In addition, various types of illustrations of the product ensure an appealing and, above all, informative appearance.
Greenkeeper category
Under the category labelled "Greenkeeper", the interested fan will find many different items that fulfil one or more of the criteria listed.
- Produced sustainably and under fair conditions
- Re- or upcycling
- Organic & Fairtrade
- Regionall
A particular highlight here is the Eintracht Frankfurt Greenkeeper collection, which comes out every season and was on sale at Eintracht for the first time in 2017.
Avoiding returns
Returns are a major challenge for many companies. Not only does it take a lot of time and money to process them, but they are also an ever-increasing burden on the environment. For this reason, we want to continue to sustainably reduce the returns rate with the following measures:
- Size charts for textiles
- Indication of item dimensions and volume
- Large number of images from different perspectives including zoom function
- Detailed product descriptions
Seals & Certificates
The seals give the customer the opportunity to be sure that the item is made from sustainable materials and has been produced in an environmentally friendly and fair way.
Resource-saving order processing
We endeavour to process orders in a sustainable and resource-saving manner with the following measures:
- Invoice and delivery note can be viewed digitally in the account
- Use of sustainable packaging materials
- Printable returns documents by e-mail